Customer Service

Ordering Information

Ordering is easy and fun at Ribbon Queen!  The website accepts orders 24 hours a day, 7 days a week.  Add your items to the shopping cart and proceed to checkout when you're finished.  All ribbon is cut in a single, continuous piece to reduce waste.  Seams are common in longer cuts of ribbon so an additional yard per seam will be added to compensate.  Full rolls may have multiple seams which is accounted for in the pricing.

Payment, Pricing, & Promotions

Visa, Mastercard, American Express, and Discover Card are all accepted and processed securely through Paypal.com. During the checkout process you will be automatically directed to the Paypal site to make payment.  You do not need to have a Paypal account in order to checkout quickly through Paypal.  You can use any debit or credit card as a guest user.

Prices are subject to change at any time.  Promotional pricing does not apply to previous orders and multiple discounts will not be honored.  Only one coupon code is allowed per transaction.

Shipping & Delivery

All orders are processed and shipped within 24-48 hours, Monday through Friday, unless otherwise noted.  Orders under $18 have the option of First Class Postage or Prioirty Mail Postage.  Orders over $18 ship via Priority Mail.  Shipping costs can be calculated in the shopping cart at any time and are based on order total.  All shipping is conducted through the United States Postal Service (USPS) with tracking.  If you have an especially large order, UPS may be used for shipment.

Orders are welcome from APO/FPO and Puerto Rico.

International orders to Canada, United Kingdom, Europe, and Australia are welcome!  USPS shipping will be automatically calculated for your country during checkout.  If the shipping paid is more than the shipping cost, I will refund the overpayment through your original Paypal payment.


USPS Domestic Shipping

First Class Priority Mail
$0.01-7.50  ---    $2.99 $0.01-24.99  ---  $6.95
$7.51-12.50  ---  $3.99 $25.00-99.99  ---  $6.95
$12.51-18.99  --  $4.50 $100.00-149.99  --  $7.50
  $150.00-299.99 ---  $11.30
  $300+  ---  $15.00    

Updating Account Information

If you've moved recently, please be sure your shipping address is updated prior to submitting your order to ensure timely delivery to the correct address.  If you don't use your current address on your order and it is returned, you will be responsible for the reshipment charges to the correct address.

Returns & Exchanges

All ribbon is cut to order and is non-refundable.  If there is an error with your order, please contact me at the link below within seven (7) days of delivery of your package.

Privacy

Your privacy is of the utmost importance.  Ribbon Queen does not share your personal information with third parties.  See the Privacy Policy page for more information.